FAQs

1. What is your return policy?

You can return any unused item within 7 days of receiving it, and we will issue a full refund. Returned items must be in their original packaging, with all tags and accessories intact. Please see our Refund and Return Policy for details.

2. How do I initiate a return?

To request a return, please contact our customer service at support@cosmadron.online or call (351) 352-1851 to request a return authorization. We will guide you through the return process.

3. How long will it take for my refund to arrive?

We will process your refund as soon as we receive and inspect your returned item. Depending on your bank or card issuer's policy, the funds will typically be returned to your original payment account within a few days.

4. What shipping options do you offer?

We offer a variety of shipping options. You can choose your preferred shipping method at checkout. Delivery time and costs will be displayed based on your location.

5. What should I do if my item is damaged or defective? If you receive a damaged or defective item, please contact us immediately at support@cosmadron.online or (351) 352-1851. We will arrange a free replacement for you, depending on the item's availability.

6. How do I track my order?

After your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to check the status of your package on the carrier's website.

7. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at support@cosmadron.online. Once the order has been processed or shipped, we may not be able to make changes or cancellations.

8. How do I contact customer service?

You can contact our customer service team by email at support@cosmadron.online or by phone at (351) 352-1851. We are here to serve you!

9. Where can I find your products?

You can visit our website directly to browse and purchase our products. Please come back often to check out our latest products!